Welcome to Sylvia Routes! By accessing our website and purchasing our products, you agree to the following terms and conditions. Please read them carefully before using our services.

1. General Terms

  • Sylvia Routes provides outdoor and travel products with Cash on Delivery (COD) only as the payment method.
  • By placing an order, you confirm that the provided details are accurate and complete.
  • We reserve the right to update or modify these terms at any time without prior notice.

2. Ordering & Payment

  • Orders are confirmed upon successful placement via our website.
  • Payment is made in cash upon delivery—we do not accept online payments, credit/debit cards, or digital wallets.
  • Failure to receive the order may result in restrictions on future purchases.

3. Shipping & Delivery

  • We aim to deliver orders within the estimated timeframe, but delays may occur due to unforeseen circumstances.
  • If the delivery is unsuccessful due to incorrect address details or unavailability, the order may be canceled.
  • We currently operate only in designated service areas.

4. Returns & Exchanges

  • We accept returns or exchanges only for defective or incorrect items delivered.
  • Requests must be made within 7 days of receiving the product by contacting [email protected].
  • The product must be unused and in its original packaging.

5. Limitation of Liability

  • Sylvia Routes is not responsible for damages caused by misuse of our products.
  • We are not liable for delays in delivery due to factors beyond our control, such as weather conditions or courier issues.

6. Privacy Policy

  • We collect and store customer information only for order processing and do not share data with third parties except for delivery purposes.
  • Customers can request data removal by emailing [email protected].

7. Governing Law

These terms are governed by the laws. Any disputes shall be resolved in the appropriate courts of jurisdiction.

By using our services, you acknowledge and agree to these Terms and Conditions. If you have any questions, please contact us at [email protected].