At Sylvia Routes, we aim to provide high-quality outdoor and travel products. If you are not satisfied with your purchase due to a defect or incorrect item, we offer a return and exchange policy under the following terms.

1. Eligibility for Returns

You may request a return or exchange only if:

  • You received a damaged, defective, or incorrect item.
  • The request is made within 7 days of receiving the product.
  • The item is unused, in its original packaging, and includes all tags and accessories.

2. Non-Returnable Items

We do not accept returns for:

  • Change of mind or preference.
  • Items that have been used, damaged by the customer, or not in their original condition.

3. Return Process

To initiate a return:

  1. Email us at [email protected] within 7 days of delivery with your order details and reason for return.
  2. Attach clear photos of the product showing the issue.
  3. Our team will review your request and confirm the return eligibility.
  4. If approved, we will arrange for a pickup or provide instructions for return.

4. Refund Policy

  • We do not offer cash refunds as our payment method is Cash on Delivery (COD).

5. Exchange Policy

  • If you receive a defective or incorrect product, we will provide a free replacement of the same item.
  • Exchanges are subject to stock availability.

6. Contact Us

For any return or refund-related queries, please reach out to us at [email protected].

By purchasing from Sylvia Routes, you agree to this Return and Refund Policy.